24/7 Support.

CONTACT SUPPORT

Questions answered about your existing services

CONTACT FORM

CONTACT SALES

Ask us questions related to billing of any new services

CONTACT FORM

24/7 HOTLINE

Ask us questions related to the order of any new services

CALL SUPPORT

WHATSAPP

Ask us questions related to the order of any new services

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Blink Portal & Account

How Do I View My Online Usage?

Our home page has “My Account” links where you can login to do this. (Be sure to have your password handy. You won’t be able to get into your account settings if you don’t know your password.) Our online usage tool will let you see when you connected and what number you connected from. However, it does not keep track of where you went while you were online. You can also login HERE to get to the same place.

How Do I Check Billing Invoices & Billing Statements?

Our home page has “My Account” links where you can login to do this. (Be sure to have your password handy. You won’t be able to get into your account settings if you don’t know your password.) You can also login to get to the same place. There is a link to check your billing statement and another to view billing invoices.

How Do I Change My Login Username, Password, Local Dial-Up Number Or Domain Tail?

You may need to change your login username or password occasionally. This is a two part process. First, you need to change it at our ISP and then you need to change it on your computer at home or work. You can do this by calling us for tech support but the easiest way is to do it yourself online. Our home page has “My Account” links where you can login to do this. (Be sure to have your password handy. You won’t be able to get into your account settings if you don’t know your password.)

You can look up a local dial-up number to connect to our ISP to change your username or password. Just login and choose the View/Edit Plans Details link at the top to modify your login info.

General Questions

How do I connect to Blink?

We will provide you a free survey within the city limits to see possibility of connection.

What is the time frame for the installation to complete?

The installation usually takes from 3 to 6 hours depending on the client premises, difficulty in running cables and the line of sight being affected by trees etc, which could require longer mast.

Will I get full coverage within the house?

Our routers provide excellent coverage in the house. There is always a possibility of adding an access point to extend coverage in dead zones.

Does your coverage reach to where I am?

You can always share your GPS coordinates, and we shall check from our system to get the possibility to connect you. Within city limits we can conduct a free survey to search connection.

Do I have to come to town to pay?

We have several outlets and you can pay at any of these: Njiro Complex is open till 9pm; Old NSSF Building is open till 6pm. We are working on the online payment and M-Pesa options for you

How do I find your office?

We are located at the Old NSSF building, Metropole – behind Manjis Fuel Station.

What are your installation charges?

Installation charges are determined after survey and are dependent on your location, distance from our tower, the coverage you require in the premises and the speeds you need. You can also send us your coordinates / GPS and we will do a preliminary link planning to determine

Is it possible to upgrade/downgrade my internet package?

It possible to do both. You can simply drop a mail at support@blink.co.tz or call on the 24/7 hotline +255767007170 your request.

What are the procedures for when I want to move to a different location/premise?

You can send us coordinates / GPS of the new location/premise and we shall deploy our team to do a survey.

What happens to my connection if I travel?

You can simply drop a mail at support@blink.co.tz or call on the 24/7 hotline 2 weeks before you travel for a long period, and we shall disconnect your connection until further notice.

Can my data be carried forward?

No your data can not be forwarded on the beginning of another month

I have solar energy can I still connect to the internet?

We would recommend you to buy a Victron battery monitor and connect it with our internet. This way you will be able to monitor your Solar Battery via a VRM portal. Find more information at Gadgetronix

There was a power fluctuation and now I do not have internet.

· Check if the Radio adaptor has a GREEN LED light on
· On your Router, check if port 1 has any light activity
· Restart your Radio and router and see if you can connect to the internet
· Check the Wi-Fi name if it has changed to router default or not
· Call Support if the all of above still does not solve your problem

There was a power cut and there is no internet after the power came back.

· Check of the Radio adaptor has a GREEN LED light on
· On your Router, check if port 1 has any light activity
· Make sure all cables are plugged in properly including power cables

I get a notification of “DNS cannot resolve” on the web page.

· Kindly check if your device connected to the internet via Wi-Fi or cable is well plugged in the device
· Check Multiple Devices to see if they get the error “DNS cannot resolve”

Forgot my Wi-Fi Password

Call 24hr Support

My device cannot connect to the Wi-Fi

Forget the Wi-Fi and rejoin again

Internet very slow

Check devices in your network for internet misuse or call support for assistance. Reason could be:

   · You are maximizing your Bandwidth (speed);
   · Your account has expired (meaning your data allowance for the months is finished and so you are on the slow speed.

Solution is you can buy more GB’s

What is latency?

Navigate to start menu, search for command prompt. Open and type in “ping google.com” and see if response time is above or less than 100ms

Is my data exhausted?

You can always check your data usage via the user portal provided to you by your ISP

Can my data be carried forward?

You can always check your data usage via the user portal provided to you by your ISP
Blink is a Boutique Fast Internet Solutions Provider that offers value driven connectivity across Tanzania.
PRODUCTS
Microwave Radio Internet
Fiber Internet
Satellite Internet
Virtual Private Network (VPN)
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