Frequently Asked Questions

How do I view my online usage?

The “My Account” tab on the homepage will enable you to login with your credentials. Having your password handy is always helpful in order to save time and be able to proceed to the usage tool. This tool will enable you to see the time of connection as well as the number used to connect from. It does not, however, keep track of your browsing history while online. From this link, you can also check your billing statement and view billing invoices. You can also click on this link to get you there.

How do I connect to Blink?

We will provide you with a free survey within city limits to determine the possibility of a connection(s).

What is the estimated time frame for completing the installation?

Installation could take between 2 to 6 hours depending on the client’s premises, the degree of difficulty in cabling and whether trees and other obstacles affect the line of sight, in which case, more time will be required.

Will I get full coverage within the house?

Our routers provide excellent coverage for the entirety of your household premises. There is always the possibility of installing an additional access point to extend coverage in ‘dead zones’.

Does your coverage reach my area?

Our connection spans across a wide area in Tanzania and especially so, the Northern side. We will request that you send GPS coordinates of the area of interest, and subsequently, we will check on our system if we are able to connect you! We can conduct a free survey within city limits to search for potential connections.

Do I have to come to town to pay?

For this, we have multiple options for you!

You can pay in person at any of the following locations:

● Blink HQ- behind old NSSF building (Open till 6PM)
● Gadgetronix.it at Njiro Complex (Open till 7:30 PM)

Or

● M-Pesa
● Bank Transfer
● Cheque Payments
● Secure online payments via credit cards! (and have the DPO hyperlink here).

For further details, please reach out to our readily available team who will assist you in a prompt manner.

+255 767 007 170
support@blink.co.tz

How do I find your office?

We are located at the Old NSSF building, Metropole – behind Manjis Fuel Station. Get Directions

What are your installation charges?

Installation charges are determined after the survey and are contingent on your location, distance from our tower, the coverage you require in the premises and the speeds you need. You can also send us your coordinates/GPS and we can partly resolve whether the line of sight is suitable for installation. However, a physical survey by our dedicated team would be the most accurate method to decide on the installation charges.

Is it possible to upgrade/downgrade my internet package?

It is possible to do both. Simply drop an email to support@blink.co.tz or call us on our 24/7 hotline: +255 767 007 170 and we will process your request as soon as possible.

What are the procedures for when I want to move to different premises?

Simply share the GPS coordinates of the new location with us and we shall promptly deploy our team to perform a survey.

What happens to my connection if I travel?

You need to notify us at least 2 weeks in advance of your intended date of travel via support@blink.co.tz or call us on our 24/7 hotline (+255 767 007 170) , and we shall disconnect your services until further notice.

Can my data be carried forward?

Any remaining data from a particular month, unfortunately, cannot be carried forward into the following month.

There was a power fluctuation and now I do not have internet.

● Check if the Green LED light on the Radio Adapter is turned on.

● On your Router, check if the first port (Port 1) has any light activity.

● Restart your Radio and Router and see if you can connect to the Internet.

● Check your Wi-Fi’s name. Has it changed to the router’s default name?
● Call Support number +255 767 007 170 if you have tried the above and are still unable to connect.

There was a power cut, and when it returned, the internet was disconnected.

● Turn on your router.
● Check if the Green LED light on the Radio Adapter is turned on.

● On your Router, check if the first port (Port 1) has any light activity.
● Ensure that all cables (including power cables) are plugged in properly.

● Check if you are reconnected to the internet.
● Call our support team (+255 767 007 170) if you are still not connected despite following the steps above.

I am getting a ‘DNS Cannot Resolve’ notification on my web browser.

● You need to ensure whether your device is connected to the internet via Wi-Fi; alternatively, check if the cable is plugged into the device properly.
● Check multiple devices to see if the same error is recurring: ‘DNS cannot resolve’.
● If the problem persists, please get in touch with our support team (+255 767 007 170).

I forgot my Wi-Fi password.

Don’t worry! Call our 24/7 support team (+255 767 007 170) and they will assist you to get back online.

My device cannot connect to the Wi-Fi.

Navigate to your device’s network settings and forget the Wi-Fi connection. Once done, please rejoin. If the problem still persists, please reach out to our team. (+255 767 007 170)

The internet is very slow.

Check all devices in your network for internet misuse or call support for assistance. The reasons for this occurring may be as follows:

● You are maximizing your bandwidth (speed)
 
● Your account has expired- this means that your data allowance for the month has been utilized entirely resulting in a reduction of internet speeds.
● Someone connected to your network is overusing the internet. For this, please call our support team for further assistance. 

Ideally, purchasing additional gigabytes would increase the speeds. Should you require, we are always available to advice on how much supplementary data you may need to purchase.

+255 767 007 170

What is latency?

On your computer, navigate to the start menu and search for command prompt. Open this application and type in the following: 

ping google.com

Check whether the response time is above or less than 100ms. If above, please reach out to our support team for further assistance.

+255 767 007 170

Is my data exhausted?

You can always check your data usage via the user portal provided to you by us. You can also reach out to our team for further assistance on +255 767 007 170

User Portal Access

To monitor your data usage, you can access your User Portal Link. You will need  your username and password 
MY ACCOUNT
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