Thank you for choosing Blink

We have a customer service team available 24/7 to answer any questions or concerns you may have. You can reach out to us using any of the platforms listed below.

24/7 Support escalation matrix

Please select the appropriate support option so that we can assist you as best we can.
Escalation
Response Time
Designation
Telephone
Email Address
1st LEVEL
0-45 Minutes
24hr Customer Support
+255 767 007 170
support@blink.co.tz
2nd LEVEL
90 Minutes
Technical Support
+255 622 007 180
networks@blink.co.tz
3rd LEVEL
3 Hours
Technical Manager
+255 622 007 173
tm@blink.co.tz
4th LEVEL
5 Hours
Chief Technical Officer
+255 622 007 177
cto@blink.co.tz
1st LEVEL
Response Time
0-45 Minutes
Designation
24hr Customer Support
Telephone
+255 767 007 170
Email Address
support@blink.co.tz
2nd LEVEL
Response Time
90 Minutes
Designation
24hr Customer Support
Telephone
+255 622 007 180
Email Address
networks@blink.co.tz
3rd LEVEL
Response Time
3 Hours
Designation
24hr Customer Support
Telephone
+255 622 007 173
Email Address
tm@blink.co.tz
4th LEVEL
Response Time
3 Hours
Designation
Chief Technical Officer
Telephone
+255 622 007 177
Email Address
cto@blink.co.tz

Frequently asked questions

Is there something we missed? Contact us to inquire further.

You can login with your credentials using the "My Account" tab on the homepage. It is always beneficial to have your password on hand in order to save time and proceed to the usage tool. This tool will show you the connection time as well as the phone number used to connect to the service. However, it does not keep track of your online browsing history. You can also check your billing statement and view billing invoices here. You can also get there by clicking on this link

We will provide you with a free survey within city limits to determine the possibility of a connection(s).

Installation time varies from 2 to 6 hours, depending on the client's location, the difficulty of the cabling, and whether trees or other obstacles block the line of sight, in which case more time is required.

Our routers provide excellent coverage for the entirety of your household premises. There is always the possibility of installing an additional access point to extend coverage in ‘dead zones’.

Our connection spans across a wide area in Tanzania and especially so, the Northern side. We will request that you send GPS coordinates of the area of interest, and subsequently, we will check on our system if we are able to connect you! We can conduct a free survey within city limits to search for potential connections.

For this, we have multiple options for you!

You can pay in person at any of the following locations:

● Blink HQ- behind old NSSF building (Open till 6PM)
● Gadgetronix.it at Njiro Complex (Open till 7:30 PM)

Or

● M-Pesa
● Bank Transfer
● Cheque Payments
● Secure online payments via credit cards! (and have the DPO hyperlink here).

For further details, please reach out to our readily available team who will assist you in a prompt manner.

+255 767 007 170
support@blink.co.tz

We are located at the Old NSSF building, Metropole – behind Manjis Fuel Station. Get Directions

Installation charges are determined after the survey and are contingent on your location, distance from our tower, the coverage you require in the premises and the speeds you need. You can also send us your coordinates/GPS and we can partly resolve whether the line of sight is suitable for installation. However, a physical survey by our dedicated team would be the most accurate method to decide on the installation charges.

It is possible to do both. Simply drop an email to support@blink.co.tz or call us on our 24/7 hotline: +255 767 007 170 and we will process your request as soon as possible.

Simply share the GPS coordinates of the new location with us and we shall promptly deploy our team to perform a survey.

You need to notify us at least 2 weeks in advance of your intended date of travel via support@blink.co.tz or call us on our 24/7 hotline (+255 767 007 170) , and we shall disconnect your services until further notice.

Any remaining data from a particular month, unfortunately, cannot be carried forward into the following month.

● Check if the Green LED light on the Radio Adapter is turned on.
● On your Router, check if the first port (Port 1) has any light activity.
● Restart your Radio and Router and see if you can connect to the Internet.
● Check your Wi-Fi’s name. Has it changed to the router’s default name?
● Call Support number +255 767 007 170 if you have tried the above and are still unable to connect.

● Turn on your router.
● Check if the Green LED light on the Radio Adapter is turned on.
● On your Router, check if the first port (Port 1) has any light activity.
● Ensure that all cables (including power cables) are plugged in properly.
● Check if you are reconnected to the internet.
● Call our support team (+255 767 007 170) if you are still not connected despite following the steps above.

● You need to ensure whether your device is connected to the internet via Wi-Fi; alternatively, check if the cable is plugged into the device properly.
● Check multiple devices to see if the same error is recurring: ‘DNS cannot resolve’.
● If the problem persists, please get in touch with our support team (+255 767 007 170).

Don’t worry! Call our 24/7 support team (+255 767 007 170) and they will assist you to get back online.

Navigate to your device’s network settings and forget the Wi-Fi connection. Once done, please rejoin. If the problem still persists, please reach out to our team. (+255 767 007 170)

Check all devices in your network for internet misuse or call support for assistance. The reasons for this occurring may be as follows:

● You are maximizing your bandwidth (speed)
● Your account has expired- this means that your data allowance for the month has been utilized entirely resulting in a reduction of internet speeds.
● Someone connected to your network is overusing the internet. For this, please call our support team for further assistance.

Ideally, purchasing additional gigabytes would increase the speeds. Should you require, we are always available to advice on how much supplementary data you may need to purchase.

+255 767 007 170

On your computer, navigate to the start menu and search for command prompt. Open this application and type in the following: ping google.com

Check whether the response time is above or less than 100ms. If above, please reach out to our support team for further assistance.

+255 767 007 170

You can always check your data usage via the user portal provided to you by us. You can also reach out to our team for further assistance on +255 767 007 170