Support2018-09-12T14:36:04+00:00

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SUBMIT QUERY

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Blink Portal
& Account

Our home page has “My Account” links where you can login to do this. (Be sure to have your password handy. You won’t be able to get into your account settings if you don’t know your password.) Our online usage tool will let you see when you connected and what number you connected from. However, it does not keep track of where you went while you were online. You can also login to http://www.isp.com/members.asp to get to the same place.

Our home page has “My Account” links where you can login to do this. (Be sure to have your password handy. You won’t be able to get into your account settings if you don’t know your password.) You can also login to http://www.isp.com/members.asp to get to the same place. There is a link to check your billing statement and another to view billing invoices.

You may need to change your login username or password occasionally. This is a two part process. First, you need to change it at our ISP and then you need to change it on your computer at home or work. You can do this by calling us for tech support but the easiest way is to do it yourself online. Our home page has “My Account” links where you can login to do this. (Be sure to have your password handy. You won’t be able to get into your account settings if you don’t know your password.)

You can look up a local dial-up number to connect to our ISP at http://www.isp.com/dialuplocations.asp. You can change your username or password at http://www.isp.com/members.asp. Just login and choose the View/Edit Plans Details link at the top to modify your login info.

We have instructional tutorials for all Windows & Macintosh operating systems for changing this info. These pages also tell you how to switch your local dial-up number when traveling and they cover the use of a “domain tail” on the end of your username when connecting. Choose one of the following:

General
Questions

We will provide you a free survey within the city limits to see possibility of connection.

The installation usually takes from 3 to 6 hours depending on the client premises, difficulty in running cables and the line of sight being affected by trees etc, which could require longer mast.

Our routers provide excellent coverage in the house. There is always a possibility of adding an access point to extend coverage in dead zones.

You can always share your gps coordinates, and we shall check from our system to get the possibility to connect you. Within city limits we can conduct a free survey to search connection.

We have several outlets and you can pay at any of these: Njiro Complex is open till 9pm; Old NSSF Building is open till 6pm. We are working on the online payment and M-Pesa options for you

We are located at the Old NSSF building, Metropole – behind Manjis Fuel Station.

Installation charges are determined after survey and are dependent on your location, distance from our tower, the coverage you require in the premises and the speeds you need. You can also send us your coordinates / gps and we will do a preliminary link planning to determine

It possible to do both. You can simply drop a mail at support@blink.co.tz or call on the 24/7 hotline +255767007170 your request.

You can send us coordinates / gps of the new location/premise and we shall deploy our team to do a survey.

You can simply drop a mail at support@blink.co.tz or call on the 24/7 hotline +255767007170 2 weeks before you travel for a long period, and we shall disconnect your connection until further notice.

No your data can not be forwarded on the beginning of another month

We would recommend you to buy a Victron battery monitor and connect it with our internet. This way you will be able to monitor your Solar Battery via a VRM portal

  • Check if the Radio adaptor has a GREEN LED light on
  • On your Router, check if port 1 has any light activity
  • Restart your Radio and router and see if you can connect to the internet
  • Check the Wi-Fi name if it has changed to router default or not
  • Call Support if the all of above still does not solve your problem
  • Check of the Radio adaptor has a GREEN LED light on
  • On your Router, check if port 1 has any light activity
  • Make sure all cables are plugged in properly including power cables
  • Kindly check if your device connected to the internet via Wi-Fi or cable is well plugged in the device
  • Check Multiple Devices to see if they get the error “DNS cannot resolve”

Call 24hr Support

Forget the Wi-Fi and rejoin again

Check devices in your network for internet misuse or call support for assistance. Reason could be:

  • you are maximizing your Bandwidth (speed);
  • your account has expired (meaning your data allowance for the months is finished and so you are on the slow speed.

Solution is you can buy more GB’s

Navigate to start menu, search for command prompt. Open and type in “ping google.com” and see if response time is above or less than 100ms

You can always check your data usage via the user portal provided to you by your ISP

Navigate to the user portal link, and use the credentials provided by your ISP to check data balance